Support Policy
At Shilpotaan.com, we are committed to providing you with fast, reliable, and helpful customer support. This Support Policy outlines how and when you can get help regarding orders, products, account issues, and general inquiries.
1. Support Hours
Our support team is available during the following hours:
🕘 Saturday – Thursday: 9:00 AM – 8:00 PM (BST)
📴 Friday & Public Holidays: Closed
You can still reach out via email outside these hours. We'll get back to you on the next business day.
2. Support Channels
You can contact us through any of the following methods:
📧 Email: shilpotaan@gmail.com
💬 Live Chat: Available during working hours on our website
📱 Social Media: Shilpotaan Facebook
3. What We Support
We offer assistance with the following:
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Order placement and tracking
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Product information and availability
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Payment issues
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Account access and login help
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Returns, refunds, and exchange policies
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Delivery-related queries
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General inquiries about our services
4. What We Do Not Support
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Custom design or tailoring requests
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Third-party product or website issues
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Unauthorized resellers or purchases not made on Shilpotaan.com
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Issues unrelated to men’s shirts or our services
5. Response Times
We aim to respond to all queries as quickly as possible:
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📧 Email: Within 12–24 hours (business days)
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💬 Live Chat: Immediate or within a few minutes during support hours
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📱 Social Media: Within 24 hours
Please provide your order number and registered email/phone number for quicker resolution.
6. Escalation Process
If you are not satisfied with the resolution provided, you may escalate the issue by emailing:
📧 shilpotaan@gmail.com
Our senior support team will review your case and respond within 48 hours.
7. Policy Updates
We reserve the right to update this Support Policy at any time. Changes will be posted on this page with a new effective date.
8. Contact
For any questions regarding our support services, please contact:
📧 shilpotaan@gmail.com
🌐 Website: www.shilpotaan.com
