Return & Refund Policy
At Shilpotaan.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may return products within 7 days of receiving your order, subject to the following conditions:
✅ The item must be unused, unwashed, and in its original condition
✅ All original tags, packaging, and accessories must be intact
✅ A valid proof of purchase (order number or invoice) is required
❌ Items on sale/discount, customized orders, or final clearance are not eligible for return
2. Return Reasons Accepted
We accept returns for the following reasons:
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Wrong product received
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Wrong size delivered (not due to customer's selection error)
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Damaged or defective item received
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Product significantly different from the description
3. How to Request a Return
To initiate a return, please follow these steps:
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Email us at shilpotaan@gmail.com with:
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Your Order Number
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A brief reason for the return
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Photos of the item (if damaged or incorrect)
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Our support team will verify your request and share return instructions.
4. Return Shipping
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If the return is due to our error (e.g., wrong or defective product), we’ll cover the return shipping cost.
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If returning for personal reasons (e.g., change of mind), the buyer is responsible for return shipping.
5. Refund Process
Once your return is received and inspected:
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✅ We’ll notify you of the approval or rejection of your refund
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✅ Approved refunds will be processed within 5–7 business days
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✅ Refunds will be issued to your original payment method or as store credit, based on your choice
6. Exchange Option
If you'd like a size exchange or a replacement item, we can arrange that subject to availability.
7. Cancellations
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You may cancel an order before it has been shipped by contacting us immediately.
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Once shipped, the order cannot be canceled but may be eligible for return under this policy.
8. Contact Us
For any return, refund, or exchange-related questions, reach out to:
📧 Email: shilpotaan@gmail.com
🌐 Website: www.shilpotaan.com
